1. The Service
Qidu is a software service that helps businesses manage their Instagram direct messages and related customer communications with the assistance of artificial intelligence. The service may evolve over time. We may add, change, or remove features in the ordinary course of product development.
2. Eligibility and Account Registration
You must be at least eighteen (18) years old and able to form a legally binding contract to use Qidu. By creating an account you represent that you meet this requirement and that the information you provide is accurate. You are responsible for the security of your account credentials and for any activity that occurs under your account.
3. Acceptable Use
You agree not to use Qidu to:
- Send spam, unsolicited bulk messages, or harassing content.
- Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
- Violate any applicable law or regulation.
- Violate Meta Platform Terms or Meta Developer Policies, including the Instagram Platform Policy.
- Reverse engineer, decompile, or attempt to extract the source code of the service, except as permitted by law.
- Interfere with or disrupt the service, including by introducing malware or attempting to gain unauthorized access.
We may suspend or terminate access for any account that violates this section.
4. Customer Data and Licenses
You retain ownership of your customer data, including the Instagram content we receive on your behalf. By using the service you grant Qidu a non-exclusive, worldwide, royalty-free license to access, store, process, and transmit that data solely to provide and improve the service for you. We will not sell your customer data or use it to train general-purpose machine-learning models. See our Privacy Policy for details on how we handle data.
5. Third-Party Platforms
Qidu integrates with third-party platforms such as Instagram, Meta, and Stripe. Your use of those platforms is governed by their own terms. Qidu is not responsible for the availability or behavior of those platforms, and we may need to suspend related features if a platform changes or terminates its API.
6. Subscriptions, Billing, and Refunds
Paid plans are billed in advance on a recurring basis through Stripe. You can cancel at any time from within the product; cancellation stops future billing but does not entitle you to a refund of fees already paid. We do not offer refunds for partial periods. All fees are exclusive of taxes, which you are responsible for paying.
7. Termination
You may stop using the service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if continued provision of the service to you would create a security or legal risk. Sections that by their nature should survive termination will survive.
8. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. AI-GENERATED SUGGESTIONS MAY BE INACCURATE; YOU ARE RESPONSIBLE FOR REVIEWING AND APPROVING MESSAGES SENT ON YOUR BEHALF.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL Qidu, LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO QIDU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).
10. Indemnification
You agree to defend, indemnify, and hold harmless Qidu, LLC and its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of your use of the service, your customer data, or your violation of these Terms.
11. Changes to These Terms
We may update these Terms from time to time. If we make material changes we will notify you by email or through the product, and update the “Last updated” date at the top of this page. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
12. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws principles. You and Qidu, LLC agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms or the service.
13. Contact
Questions about these Terms can be sent to axel@qidu.ai.