How to Delete Your Data
There are two ways to remove your data from Qidu.
Option 1 — Self-service (inside the Qidu app)
- Sign in to your Qidu account.
- Go to Settings → Disconnect Instagram. This immediately revokes Qidu’s access to your Instagram account.
- Go to Settings → Delete Account. This permanently removes all stored data associated with your Qidu account.
Option 2 — Email request
Send an email to axel@qidu.ai with the subject line “Data Deletion Request”. Include the email address associated with your Qidu account so we can verify the request. We process verified requests within thirty (30) days.
What Gets Deleted
- All Instagram conversations and direct message content received or sent through Qidu.
- All Instagram user profile data (username, display name, profile picture URL, Instagram-scoped user ID) of participants who messaged your account.
- Comments collected from your Instagram posts under the
instagram_business_manage_commentsscope. - OAuth access tokens issued by Meta to Qidu on your behalf.
- AI-derived metadata generated from your conversations, such as sentiment classification and intent category.
- Your Qidu account information (name, email, workspace, settings).
What May Be Retained
After deletion, the following limited categories of data may be retained:
- Anonymized, aggregate usage analytics that do not identify you or any Instagram user.
- Records we are required to keep by law. For example, billing and tax records related to paid subscriptions are retained for seven (7) years to comply with U.S. Internal Revenue Service requirements.
- Backup copies of databases for a short period before they are rotated out, after which the data is permanently destroyed.
Timeline
Self-service deletion through the product takes effect immediately; any residual backups containing the deleted data are rotated out within thirty (30) days. Email-based deletion requests are acknowledged and processed within thirty (30) days of verification.
Questions
If you have questions about deletion or want confirmation that your data has been removed, email axel@qidu.ai.