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Data Deletion Instructions

Last updated: May 19, 2026

You can delete your data from Qidu at any time. This page explains how, what gets deleted, and how long it takes. Qidu accesses Instagram data through the Instagram Graph API, and we honor data deletion requests in compliance with Meta’s requirements for Instagram-integrated apps.

How to Delete Your Data

There are two ways to remove your data from Qidu.

Option 1 — Self-service (inside the Qidu app)

  1. Sign in to your Qidu account.
  2. Go to Settings → Disconnect Instagram. This immediately revokes Qidu’s access to your Instagram account.
  3. Go to Settings → Delete Account. This permanently removes all stored data associated with your Qidu account.

Option 2 — Email request

Send an email to axel@qidu.ai with the subject line “Data Deletion Request”. Include the email address associated with your Qidu account so we can verify the request. We process verified requests within thirty (30) days.

What Gets Deleted

  • All Instagram conversations and direct message content received or sent through Qidu.
  • All Instagram user profile data (username, display name, profile picture URL, Instagram-scoped user ID) of participants who messaged your account.
  • Comments collected from your Instagram posts under the instagram_business_manage_comments scope.
  • OAuth access tokens issued by Meta to Qidu on your behalf.
  • AI-derived metadata generated from your conversations, such as sentiment classification and intent category.
  • Your Qidu account information (name, email, workspace, settings).

What May Be Retained

After deletion, the following limited categories of data may be retained:

  • Anonymized, aggregate usage analytics that do not identify you or any Instagram user.
  • Records we are required to keep by law. For example, billing and tax records related to paid subscriptions are retained for seven (7) years to comply with U.S. Internal Revenue Service requirements.
  • Backup copies of databases for a short period before they are rotated out, after which the data is permanently destroyed.

Timeline

Self-service deletion through the product takes effect immediately; any residual backups containing the deleted data are rotated out within thirty (30) days. Email-based deletion requests are acknowledged and processed within thirty (30) days of verification.

Questions

If you have questions about deletion or want confirmation that your data has been removed, email axel@qidu.ai.